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We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard.

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Travelers Haven is considered a “Contractor” under the Safer Federal Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As such, all employees are required by Federal mandate to be fully vaccinated for COVID-19. Exemptions from this requirement may be available for those with a disability (including medical conditions) or a sincerely held religious belief, practice, or observance.

Alliance Partner Support Coordinator

Location: Colorado Remote
Department: Supplier Relations

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce.

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year.

Hiring rate/range: $40,000 – $42,000 annually 
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Work Location:

We are open to hiring fully remote employees for this role out of any of the following states: CO, CA, FL, ID, IL, MI, MN, NC, TX, UT, RI, TN, and SC.

Work Schedule:

Monday-Friday from 8:00am-5:00pm with an hour lunch break. (Depending on time zone)

Summary/Objective:

The Alliance Partner Support Specialist is the essential connection between Travelers Haven and our Alliance Partnership Program (APP). They are responsible for overseeing relationships with Alliance partners to best serve our customers. It is vital that they encourage Alliance Partner participation in the Travelers Haven Portal (THP), troubleshoot issues within the system, and assist with requests for Alliance Partners to increase reservations.

Responsibilities:

  • Improve accountability for results and accuracy amongst the operations for arrivals and departures.
  • Review all pictures of each apartment for discrepancies and lockboxes locations for accuracy.
  • Support the Business Unit’s (BU’s) ops manager with the completion of each move in checklist.
  • Prepare all client arrival instructions and verify thoroughly & send to Partnership Account Managers (PAMs) in a timely manner.
  • Support PAMS in achieving their monthly close goal targets by completing tasks in a timely manner.
  • Verify all client departure instructions are thorough & sent to PAM in a timely manner.
  • First point of contact for all service tickets or move in issues, flagging escalations for the BU’s ops manager.  (this will come down the line as you are introduced to clients at pass off)
  • Help Identify process bottlenecks & system redundancies
  • Build relationship with clients to ensure trust and satisfaction that will lead to repeat business
  • Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
  • Provide the client personal touches such as move in packages or dialogue about how their enjoying the housing experience provided.
  • Work directly with the clients and occupants to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases.
  • Maintain consistent communication with client to ensure highest level of client satisfaction
  • Introduce clients to our systems (THP, HE) and other services that differentiate Travelers Haven from the competition.
  • Identify and nurture Key Clients, driving active unit growth month over month.
  • Maintaining communication and relationships with all affiliates, through regular communication.
  • Update internal and external users on any changes and updates within the system.
  • Work with the dev team on all bug tickets and new product requests and keep up to date the APP dev/bug tracker.
  • Simplify and ensure clear communication
  • Make suggestions to streamline internal process with the APP to improve flow and profitability
  • Process all TMOC’s for APP leases, except relo
  • Responsible for all AP support requests

Essential Functions:

  • Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
  • Must be able to sit or stand in a stationary position for up to 8 hours per day*
  • Must be able to communicate via email and phone for up to 8 hours per day*
  • Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

  • Bachelor’s degree or an associate degree with two years of professional experience in the corporate housing industry (or the equivalent work experience)
  • Minimum 1 year of service within operations
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team environment
  • Strong organizational and time management abilities to manage conflicting deadlines.
  • Ability to take Initiative
  • Experience in hospitality or relocation a plus

Supervisory Responsibilities:

None.

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EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Interested in Future Opportunites?

I want to work at Travelers Haven!

If you are interested in working for Travelers Haven but are not seeing a fitting position currently available, please drop your resume and we will reach out to you in the future when fitting opportunities arise. We are a growing company and foresee many open opportunities in 2022 as we continue to provide workforce housing on demand to thousands of traveling professionals.

 

About Travelers Haven

Here at Travelers Haven, we empower people to feel at home anywhere their lives take them. We are a full-service housing firm that helps individuals, businesses and organizations with traveling professionals find housing that works for them. We combine industry-leading software and inspired minds to connect thousands of traveling professionals to find housing that meets all their individual needs.

 

Together We Thrive

We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you’ve been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.

START APPLICATION

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Company benefits.

We care deeply about superior quality, excellent customer service, and creating an environment that allows our team members to experience professional and personal growth. That’s why we were voted 2020 best places to work in Colorado & offer unique workplace benefits you won’t find anywhere else.

Medical Insurance

Medical Insurance

Three tiers of coverage available to employees, as well as their families. One tier provided is 100% company-paid at the employee level

Dental & Vision Insurance

Dental & Vision Insurance

Our employees have access to vision insurance, and can choose between two dental insurance options

Company-Sponsored 401k Plan

Company-Sponsored 401k Plan

100% of fees paid by Travelers Haven!

Stock Options

Stock Options

Our employees benefit from equity in the form of stock options after their first year of full-time employment

Flexible Paid Time Off

Flexible Paid Time Off

A flexible vacation policy empowers associates to take the time off that works best for them. A minimum vacation policy ensures that they feel encouraged to do so!

Paid Volunteer Time

Paid Volunteer Time

To better the world around us, we allow employees to take paid time off each year to give back to their communities

Paid Sick Leave

Paid Sick Leave

Employees have a bank of paid sick leave that is available from day one of their employment

Paid Holidays

Paid Holidays

On top of our unlimited PTO, Travelers Haven recognizes many major holidays throughout the year, closing the office and giving associates time off

Paid Parental Leave

Paid Parental Leave

We offer paid parental leave for new parents to spend with their new addition

Hybrid Work Schedule

Hybrid Work Schedule

Local employees take advantage for our office space two days a week for collaboration with their team while working remotely the other three days of the week

Remote Work Program

Remote Work Program

Employees can work from anywhere for 4 consecutive weeks annually after their first year of employment

Company Paid Life Insurance

Company Paid Life Insurance

Life insurance is provided at no cost for all employees to support their loved ones

Wellness Program

Wellness Program

Employees can reward themselves with gift cards to big box stores for tracking their healthy behaviors and activities

Employee Assistance Program

Employee Assistance Program

24/7, complimentary access to consultants who help locate counseling, child/elder care, financial services, and more

Discounted Hotel Rates

Discounted Hotel Rates

Employees can enjoy access to Hotel Engine’s (our sister company) Friends & Family Hotel Discounts

Regular Team-Building Events

Regular Team-Building Events

We arrange camaraderie-building activities to reward employees for their dedication to our company’s vision

Provided Technology Equipment

Provided Technology Equipment

All employees receive a home equipment setup to take advantage of our hybrid work schedule

Breathtaking Office Views

Breathtaking Office Views

Beautiful views of the Rocky Mountains and Downtown Denver from our office in Glendale

Stacked Kitchen

Stacked Kitchen

Company-provided snacks, coffee, and sparkling water on tap

In-Office Entertainment

In-Office Entertainment

Arcade games, a golf simulator, and more for when associates need a break

On-Site Gym

On-Site Gym

Employees have free access to the workout facility within our building

Company Paid Parking

Company Paid Parking

Convenient, free parking provided on-site

Professional Development

Professional Development

We’re offering supplemental development courses each week and providing external development resources to associates

Paid Wellness Time Off

Paid Wellness Time Off

We’ve added 2 personal days for associates to prioritize wellness

Leadership Program

Leadership Program

For future and existing leaders, we’re offering programs that provide leadership education and support