Careers

Lease Auditors work from our Denver office.

Monday-Friday from 8:00am-5:00pm, with an hour lunch break. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

The Lease Auditor team at Travelers Haven (TH) works as a liaison between our internal Business Operations- Move In team and property managers to ensure all paperwork required by our properties is collected, reviewed, and signed in a timely manner to ensure a seamless move-in experience for our guests. This paperwork includes, but is not limited to, corporate rental applications, lease agreements, addendums, letters of responsibility, and renewal letters. Lease Auditors also work directly with the TH Accounting team to generate payment schedules for the term of the leases, and are responsible for mailing out the payments via FedEx or using credit cards.

Your success will be based on your ability to thoroughly review all required paperwork to confirm accuracy, collaborate effectively with internal teams and property management staff on recommended updates or discrepancies, and utilize time management skills to prioritize your workload to ensure all documentation is submitted on time. This role requires especially strong written and verbal communication skills, meticulous attention to detail, and strong critical thinking abilities to problem-solve through roadblocks.

Responsibilities:

• Review, confirm, and sign all lease paperwork, including applications, addendums, renewal offers, and welcome letters for move ins and lease extensions.
• Manage multiple email inboxes, prioritizing responses based on deadlines, and facilitating follow-up with a variety of parties.
• Utilize time management to coordinate paperwork submission for a pipeline of housing reservations, obtaining a high move-in success rate and mitigating preventable costs.

• Build rapport with property management staff and internal teams by effectively communicating the move-in process with both parties.
• Act as a liaison between property staff and the Business Operations- Move In team to ensure paperwork is submitted in a timely manner.
• Keep internal teams informed of important deadlines to ensure a successful move-in, following up frequently to ensure documentation is submitted in a timely manner.
• Communicate with various internal departments regarding inconsistencies in lease details, necessary changes in system data, and payments.
• Work closely with Business Operations Specialists regarding missing leases, and guide the team towards accomplishing goals.
• Create payment schedules and issue payments via FedEx or using a credit card.
• Reach out to FedEx when a shipment is delayed or sent to an incorrect address.
• Utilize analytical skills and professional communication when unexpected issues occur, de-escalating the situation and finding a mutually beneficial solution.
• Provide exceptional customer service throughout the move-in process.

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• High School Diploma or Equivalent
• 2+ years of office experience.
• Experience utilizing printers, scanners, and other office equipment.
• Strong, professional communication skills via phone/email.
• Thorough attention to detail, planning, and organizational skills.
• A sense of urgency to complete deliverables on time.
• Knowledge of Salesforce, or similar CRM.
• Proficiency in MS Office Suite.
• Experience in property management, hospitality, or relocation a plus.

None.

Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Monday-Friday, Salaried role. Overtime may be required on occasion to support business needs.

The role of the Sales Manager- Key Accounts is to drive long-term strategic and programmatic sales growth with your assigned client portfolio, as well as manage, coach, and develop your Housing Consultant (HC) team. You will be responsible for creating and developing relationships with key client decision-makers, while motivating your team to achieve and exceed their goals. Direct oversight of your team’s performance will require performing regular 1x1s, leading daily huddles, tracking KPIs, and holding your team accountable to those KPIs. The Sales Manager- Key Accounts also needs to align with other leaders and departments to assist with operational and process related projects and changes.

Your success will be based on the ability to generate revenue growth within your client portfolio and teaching your team to excel in their day-to-day sourcing fulfillment and client support activities. To increase profitability, you and your HC team must inspire client retention, identify new opportunities, upsell business, and win sales through proactive account management and monthly/quarterly business reviews. As a manager, you will need to train your direct reports to maintain and expand their book of business by providing superior service to their clients. This role requires a results-oriented, strategic seller with the ability to establish lasting relationships with clients, as well a motivating people-manager who can successfully build and engage a team of Housing Consultants, resulting in increased profitability.

Business Development:

• Review prior year blue sheets, contracts/statements of work, and QBRs to work with the Director of Account Management on setting goals for the next year.

• Read quarterly earnings reports for publicly-traded companies, review earnings reports, and research client/industry news to understand their business needs.

• Identify key decision-makers within your client portfolio, building rapport to create and develop long-lasting relationships.

• Execute daily outbound efforts to expand existing accounts.

• Evaluate order fulfillment for your client portfolio and identify trends.

• Collaborate with the other leaders and your team of HCs to share best practices and identify areas of opportunity to grow key accounts.

• Create and present monthly/quarterly business reviews with clients, visiting client sites or hosting clients to our office.

• Utilize analytical skills and professional communication when unexpected issues occur, de-escalating the situation and finding a mutually beneficial solution.

• Represent Travelers Haven at client events and speaking engagements

Management:

• Work directly with the Housing Consultants to provide coaching and support, focusing on their inputs.

• Track KPIs of the team daily to identify areas of improvement for each HC.

• Coach HCs on areas of opportunity to more efficiently and effectively fulfil orders and win more business.

• Prepare HCs for quarterly business reviews with clients, creating long-term growth plans for their client portfolios.

• Assist team members with unique issues and questions that arise.

• Conduct regular 1:1s, as well as semi-annual performance evaluations that are timely and constructive.

• Run daily stand ups to focus the team on key initiatives and priorities, as well as answer questions for the team.

• Evaluate workloads and assigns new clients to their team appropriately.

• Oversee staffing needs, hiring, and onboarding plans needed to hit your team goals.

• Create and implement training for current HCs and ramping plans for new hires.

• Create SOPs, a sales playbook, and reinforce standardization of the processes.

• Act as an escalation point for internal teams regarding the output of your team and process improvement suggestions.

• Identify process bottlenecks, system inefficiencies, and technology gaps to find ways to increase the effectiveness of your team.

• Provide insight to the product, project, and operations managers as they work on new initiatives that have an impact on Housing Consultants.

• Help leadership with rolling out new initiatives, explaining the “Why” and ensuring the team is on board.

• Bachelor’s degree or associate degree preferred.

• 3+ years of professional account management experience.

• 3+ years of management experience.

• Ability to use a consultative sales approach to identify growth opportunities.

• Strong, professional communication skills via phone/email.

• Excellent presentation skills, adjusting to your audience.

• Analytical and creative problem-solving skills to resolve issues.

• Ability to influence others and establish accountability.

• Ability to empathize with clients and deliver exceptional customer service.

• Thorough planning, attention to detail, and organizational skills.

• A sense of urgency to complete deliverables in a timely manner.

• Ability to prioritize competing requests.

• Negotiating and relationship-building skills.

• Knowledge of Salesforce, or similar CRM.

• Proficiency in MS Office Suite.

• Experience in hospitality or relocation a plus

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• Available for travel (up to 20%)

• 2-4 Housing Consultant Direct Reports

* This job description is not intended to be an exhaustive list of all duties.  Employee may perform other related duties as assigned.

Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week.

Due to tremendous growth, Travelers Haven is seeking B2B Account Executives who are highly motivated, self-driven and have a passion for sales. If you have a proven ability to drive revenue, you are ready to step out of your comfort zone to overcome challenges and think dynamically to help you and your clients accomplish greatness, this is the job for you!

As a Travelers Haven Inbound B2B Sales Account Executive, your job is to continually and proactively grow new businesses and lifelong partnerships. You will be prospecting daily, fielding inbound inquiries and building your client base to increase overall company revenue and growth while effectively interacting with multiple departments internally to drive new customer loyalty and retention. Our ideal candidate will be a driven, naturally curious, dependable, self-motivated, flexible team player with a service-oriented mindset, excellent customer relations, and a proven track record of exceeding sales goals with a smile. Integrity, hard work, honesty and the ability to build and maintain profitable relationships both internally and externally are the foundations for our success.

• Fielding inbound housing needs from new B2B clientele
• Working cross-functionally internally to ensure a seamless guest experience
• Locating and curating custom housing solutions that fit the client’s needs
• Identifying and pitching to key decisions makers the Travelers Haven value propositions
• Growing new B2B accounts into repeat lifelong customers
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

*Essential functions may be performed with or without reasonable accommodation

• Bachelor’s degree or 2+ years of relevant sales experience
• Extremely organized and highly motivated.
• Excellent verbal/written communication skills; you must understand and defeat objections by turning skeptics into ecstatic new customers.
• Experience establishing relationships with key decision-makers
• Ability to work independently, as well as being a collaborative team member
• MS Word, Excel, and Outlook proficiency
• Salesforce experience is a bonus but required
• Demonstrated commitment to teamwork and results. Ability to work effectively within multiple departments internally to exceed personal and company goals.
• Understanding the overall corporate housing landscape is preferred.
• Reliable and a hard worker. Life is short. Make it count.

None.

None.

Colorado Remote.

The Head of Sales will report to our CEO and will lead a team of 30-35 people including inbound sales, outbound sales and account management. As a member of the company’s executive team, you will be responsible for the direction and management of all sales and business development operations, including market competitiveness, pricing, compensation, distribution and sales strategy.

Our Head of Sales will drive the company’s achievement of its customer acquisition and revenue goals, as well as build and maintain long-lasting relationships with clients and property staff.

What you will focus on:

• Design, implement, and manage sales forecasting, planning, and budgeting processes.
• Provide leadership to the sales team, and organization as whole, of objectives that appropriately reflect our business goals.
• Assign sales goals and quotas to the team and ensure accountability.

• Partner with senior leadership to identify opportunities for sales process improvement.
• Facilitate successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch.
• Ensure sales reports and other internal intelligence is provided to the executive team, and company as a whole.
• Establish compensation, training, and sales incentive programs.
• Work closely with the executive team including Marketing and Product to develop, establish, and direct channel and distribution strategies and programs.

• Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base.
• Build out the proper CRM workflow.
• Autonomy to build your team.

• Bachelor’s degree from a 4-year college or university; Master’s degree would be preferred.

• 10-12 years of successful business to business sales & strategy experience in similar industries.
• 5-8 years in a sales leadership and management position including building a team and department and growing a 100M company to over 500M.
• Experience working with sales operations and CRM architects is preferred.
• Excellent leadership, communication, interpersonal, and customer service skills.
• Ability to plan strategically, organize, and think creatively.

• Ability to plan and manage at both the strategic and operational levels.
• Established contacts and relationships with potential customers and channel partners.
• Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners.
• Utilization of modern technology and familiarity with the tech stack for optimizing the sales process.
• Proven sales track record in a new product/new market environment.

• Up-to-date with the latest sales enablement technologies and best practices.
• Data driven and willing to roll up your sleeves and get things done.

You can be based anywhere in the US; a 20-25% of traveling to Denver or elsewhere is required.

Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Monday-Friday salaried role. Overtime may be required on occasion to support business needs. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

As an Account Manager- Housing Consultant, you will be responsible for the development of relationships with your assigned customer portfolios by proactively assessing their housing needs and sourcing the best possible options matching the requirements. This requires an ability to identify decision-makers in your client portfolio, build rapport and trust-based relationships through high-touch communication, locate housing quotes through utilization of our systems paired with online research, and negotiate competitive strategic pricing with properties.

Your success will be based on the ability to act as a liaison between clients and property management leasing agents, and managing conflicting deadlines to ensure the timely and successful delivery of housing quotes. While building relationships with clients and properties is key, there is a strong focus on attention to detail and time management which are crucial in this role. Our Housing Consultants are able to see the big picture in how we can support our clients’ current and future needs while also zooming in to ensure the best experience with each individual housing request.

• Build and maintain long-lasting, trust-based relationships with clients and property staff.
• Evaluate clients’ housing requests to identify core client requirements and perform preliminary research regarding the desired housing market.
• Educate clients on submitting housing requests through our self-service portal and schedule follow-up calls as necessary to gather additional information on client needs.
• Utilize time management to manage a pipeline of housing requests and convert orders at a high close rate.

• Contact available housing providers found through our internal housing database, vacation rentals, local property management companies, real estate agents, apartment communities and online databases.
• Identify strategic growth initiatives with properties and coordinate with account executives to drive business.
• Gather all the necessary unit and community details that pertain to the rental to input into the client portal.

• Negotiate favorable terms and fees with the property point of contact.
• Compose unit pricing by utilizing outlined guidelines and market information.
• Send quotes promptly and accurately to customers while also providing selling points and details about your search that can help them make the right decision.
• Follow up with clients within your book of business on quotes and their future needs.
• Drive return business through providing exceptional customer service throughout the reservation process, including introducing clients and properties to employees helping with later stages of the stay.
• Use your knowledge of the clients’ needs to collaborate cross-functionally with support teams to ensure a seamless handoff.
• Continually look for sales opportunities within your client portfolio by identifying decision-makers, understanding future needs, and establishing execution plans with your Sales Manager.
• Participate in Quarterly Business Reviews with your Sales Manager to understand client priorities and needs.
• As directed by your Sales Manager, utilize analytical tools to continually identify trends in customer account usage to build future sales pipelines and grow opportunities within your portfolio.

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• 1+ years of recent experience in account management or sales.
• Excellent verbal, written, and presentation skills.

• Strong organizational and time management abilities to manage conflicting deadlines.
• Knowledge of Salesforce, or similar CRM.
• Proficiency in MS Office Suite.
• Strong negotiating and relationship-building skills.
• Ability to use consultative sales approach to identify additional opportunities within current customer base.

• Experience in hospitality or relocation a plus

None.

Up to 5%

Here at Travelers Haven, we empower people to feel at home anywhere their lives take them. We are a full-service housing firm that helps individuals, businesses and organizations with traveling professionals find housing that works for them. We combine industry-leading software and inspired minds to connect thousands of traveling professionals to find housing that meets all their individual needs.

We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you’ve been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.