Careers

Travelers Haven is seeking a Financial Analyst to lead the financial planning and analysis (FP&A) & Business Analytics initiatives. We are searching for someone highly motivated and analytical to support a variety of planning, budgeting, modeling, and analysis functions. This position will report to the Controller and will be responsible for analyzing past financial performance to predict future performance. If you want to be a part of a team that is energized, dedicated, and motivated then this is the place for you.

• Support the annual and quarterly planning/budgeting process, including modeling the balance sheet, P&L, and cash flow statements.
• Create detailed sales models by working with cross-functional leadership.
• Build and maintain reports that span every department of the company.
• Work closely with the leadership team to identify KPIs that drive success.
• Execute weekly and monthly update on progress to KPIs within various platforms the organization utilizes.
• Extract key insights from large data sets using excel and BI tools.
• Assist in presentation of monthly and quarterly financial results to the leadership team, helping to provide key takeaways along with recommendations.
• Assist the accounting function with the monthly close, including balance sheet and P&L variances and creating month-end reporting.
• Understand the interaction across various company databases and identify how to obtain the most meaningful information to answer data-related questions.
• Prepare scenario and margin analyses/models to assist with decisions across the company, and work on special projects and ad hoc requests as necessary.
• Maintain a tenacious and optimistic work ethic.

• Substantial experience producing advanced financial models and proficiency in Excel.
• Bachelor’s degree in Accounting, Finance, or a related field.
• Minimum of 3 years in FP&A with ownership of forecasting process.
• Ability to prepare and present clear, concise financial reports and presentations.
• Excellent verbal and written communication skills, with the ability to collaborate with senior leaders.
• Strong organizational skills and attention to detail.
• Ability to meet tight deadlines and manage competing priorities.

• SQL knowledge
• Experience building dashboards within Tableau
• CPA is a major plus

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day* 
• Must be able to sit or stand in a stationary position for up to 8 hours per day* 
• Must be able to communicate via email and phone for up to 8 hours per day* 
• Must be able to work effectively in an environment where distractions are possible* 

*Essential functions may be performed with or without reasonable accommodation

As a Business Operations Specialist, you will be responsible for coordinating with clients, properties, vendors, and internal teams to ensure seamless move-in experiences for our guests. You will play a critical role in the success of our customers’ onboarding experience, helping to inspire repeat business. This requires seasoned soft skills to communicate clearly with all parties involved, meticulous attention to detail, and strong critical thinking abilities to problem-solve through roadblocks.   

Your success will be based on the ability to act as a liaison between property management leasing agents, clients, and internal teams, ensuring the timely and successful delivery of required paperwork, move-in funds, and vendor services. Move-In Specialists will be accountable for multiple move-ins each day so thorough oversight of bottlenecks in each reservation is crucial. Our Move-In Specialists can plan ahead to prevent potential issues that could arise while also calmly handling unexpected situations with individual housing reservations. 

• Build rapport with property management staff and clients by effectively communicating the reservation process with both parties.  
• Confirm all necessary details to secure final unit reservation, collaborating with Housing Consultants on discrepancies or updates from the original order information.  
• Negotiate favorable terms with properties to assist in cost reduction. 
• Collect all necessary paperwork required for each move-in, including applications, background checks, and leases from both properties and clients.  
• Keep clients informed of important deadlines to ensure a successful move-in, following up frequently to ensure deliverables are completed efficiently. 
• Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.).
• Act as a first point of contact with property staff and clients on move-in day to ensure its success and answer questions that either party may have.  
• Utilize time management to coordinate a pipeline of housing reservations, obtaining a high move-in success rate and mitigating preventable costs.  
• Work cross-functionally with support teams, keeping them accountable to deliverables and deadlines.  
• Utilize analytical skills and professional communication when unexpected issues occur, de-escalating the situation and finding a mutually beneficial solution.  
• Provide exceptional customer service throughout the move-in process, including introducing clients and properties to employees helping with later stages of the stay. 

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day* 
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible* 

*Essential functions may be performed with or without reasonable accommodation

• 2+ years of professional customer service or coordinator experience preferred.
• Strong, professional communication skills via phone/email.
• Thorough planning, attention to detail, and organizational skills.
• A sense of urgency to complete deliverables on time.
• Negotiating and relationship-building skills.
• Knowledge of Salesforce, or similar CRM.  
• Proficiency in MS Office Suite.
• Experience in hospitality or relocation a plus