Careers

Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Monday-Friday salaried role. Overtime may be required on occasion to support business needs. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

As an Account Manager- Housing Consultant, you will be responsible for the development of relationships with your assigned customer portfolios by proactively assessing their housing needs and sourcing the best possible options matching the requirements. This requires an ability to identify decision-makers in your client portfolio, build rapport and trust-based relationships through high-touch communication, locate housing quotes through utilization of our systems paired with online research, and negotiate competitive strategic pricing with properties.

Your success will be based on the ability to act as a liaison between clients and property management leasing agents, and managing conflicting deadlines to ensure the timely and successful delivery of housing quotes. While building relationships with clients and properties is key, there is a strong focus on attention to detail and time management which are crucial in this role. Our Housing Consultants are able to see the big picture in how we can support our clients’ current and future needs while also zooming in to ensure the best experience with each individual housing request.

• Build and maintain long-lasting, trust-based relationships with clients and property staff.
• Evaluate clients’ housing requests to identify core client requirements and perform preliminary research regarding the desired housing market.
• Educate clients on submitting housing requests through our self-service portal and schedule follow-up calls as necessary to gather additional information on client needs.
• Utilize time management to manage a pipeline of housing requests and convert orders at a high close rate.

• Contact available housing providers found through our internal housing database, vacation rentals, local property management companies, real estate agents, apartment communities and online databases.
• Identify strategic growth initiatives with properties and coordinate with account executives to drive business.
• Gather all the necessary unit and community details that pertain to the rental to input into the client portal.

• Negotiate favorable terms and fees with the property point of contact.
• Compose unit pricing by utilizing outlined guidelines and market information.
• Send quotes promptly and accurately to customers while also providing selling points and details about your search that can help them make the right decision.
• Follow up with clients within your book of business on quotes and their future needs.
• Drive return business through providing exceptional customer service throughout the reservation process, including introducing clients and properties to employees helping with later stages of the stay.
• Use your knowledge of the clients’ needs to collaborate cross-functionally with support teams to ensure a seamless handoff.
• Continually look for sales opportunities within your client portfolio by identifying decision-makers, understanding future needs, and establishing execution plans with your Sales Manager.
• Participate in Quarterly Business Reviews with your Sales Manager to understand client priorities and needs.
• As directed by your Sales Manager, utilize analytical tools to continually identify trends in customer account usage to build future sales pipelines and grow opportunities within your portfolio.

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• 1+ years of recent experience in account management or sales.
• Excellent verbal, written, and presentation skills.

• Strong organizational and time management abilities to manage conflicting deadlines.
• Knowledge of Salesforce, or similar CRM.
• Proficiency in MS Office Suite.
• Strong negotiating and relationship-building skills.
• Ability to use consultative sales approach to identify additional opportunities within current customer base.

• Experience in hospitality or relocation a plus

None.

Up to 5%

Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Monday-Friday, Salaried role. Overtime may be required on occasion to support business need. Additionally, managers in this role are assigned to be backup on-call support for hours outside of typical office hours for 8-10 weeks throughout the year.

As a Manager of Customer Support, you will manage and run a talented team of Customer Support Specialists who provide an exceptional customer experience from customers’ move-in through their successful move out, inspiring repeat business. As an ideal candidate, you’ll have a strong operations and customer service background and will exude our company value of “Customer Comes First.” Primary responsibilities include, but are not limited to handling stay experience escalations, improving processes with Notice to Vacates (NTVs), stay extensions, and lease breaks, building, onboarding, and developing your Customer Support direct reports, performing regular 1x1s, leading daily huddles, keeping track of KPIs and holding your team accountable to those KPIs, and working cross-departmentally with leaders throughout the organization on process improvement initiatives.

Your success will be based on your ability to exceed client level SLAs, ensure quality standards are met, handle escalations that arise, monitor and evaluate the performance of your team, and manage the flow of product requests to the Project and Development team. You must possess strong judgment and the ability to understand the quality standards Travelers Haven sustains including company revenue goals and client service values. The ideal candidate will have high empathy, seasoned soft skills, a positive outlook, and a sense of urgency, but will remain calm under pressure. You will have a direct impact on customer satisfaction through your ability to engage, motivate, and coach your team to success.

• Manage and develop a team of Customer Support Specialists, providing coaching and support to ensure an exceptional customer experience.
• Identify, initiate, and develop strategic process improvements internally to ensure we provide the best service in the industry.
• Track KPIs for the team daily to identify areas of improvement and potential trends.
• Ensure client’s service levels are met and help your team inspire repeat business.

• Act as an escalation point for your team when difficult situations with properties and clients arise, and for internal teams regarding team output and process improvement.
• Oversight of move-out procedures to ensure KPIs are met.
• Create, implement and monitor processes that align to financial strategies and goals.
• Assist your team with successfully handling move-out procedures including NTVs, extensions, guest switches, and lease breaks, continually improving processes and SOPs.
• Utilize strong customer service skills and professional communication when unexpected issues occur, de-escalating the situation and finding mutually beneficial solutions.

• Determine the fastest and most cost-effective way to create positive outcomes for clients, communicating clearly with all parties involved.
• Run daily stand ups to focus the team on key initiatives and priorities, as well as answer questions for the team.
• Conduct regular 1:1s, as well as performance evaluations that are timely and constructive.
• Oversee staffing needs needed to hit your team goals, including conducting interviews, creating onboarding plans, and training new hires.
• Create and implement SOPs and training for current team to prevent recuring issues, reinforce standardization of the processes, and grow their skills.

• Provide insight to the product, project, and operations managers as they work on new initiatives that have an impact on Customer Support.
• Influence and oversee changes to improve client and customer experience.
• Work cross-departmentally to implement and monitor new initiatives to help grow the business.
• Work with on-call team lead to ensure team is set up for success.
• Create a team environment with highly engaged associates and career advancement.

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• Bachelor’s Degree in Business Management or Administration preferred (or equivalent work experience).
• 4+ years of customer service experience.
• 2+ years of customer service management experience.

• Ability to influence others and establish accountability.
• Analytical and creative problem-solving skills to resolve issues.
• Strong, professional written and verbal communication skills.
• Ability to empathize with guests and deliver exceptional customer service.
• Thorough attention to detail and organizational skills.

• A sense of urgency to complete deliverables in a timely manner.
• Excellent negotiating and relationship-building skills.
• Experience with Salesforce, or similar CRM.
• Proficiency in MS Office Suite.
• Experience in hospitality or relocation a plus.

4-8 direct reports, associate and team lead level

 Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week.

Workdays and hours are Monday through Friday 8AM-5PM.

Due to tremendous growth, Travelers Haven is seeking B2B Account Executives who are highly motivated, self-driven and have a passion for sales. If you have a proven ability to drive revenue, you are ready to step out of your comfort zone to overcome challenges and think dynamically to help you and your clients accomplish greatness, this is the job for you!

As a Travelers Haven Inbound B2B Sales Account Executive, your job is to continually and proactively grow new businesses and lifelong partnerships. You will be prospecting daily, fielding inbound inquiries and building your client base to increase overall company revenue and growth while effectively interacting with multiple departments internally to drive new customer loyalty and retention. Our ideal candidate will be a driven, naturally curious, dependable, self-motivated, flexible team player with a service-oriented mindset, excellent customer relations, and a proven track record of exceeding sales goals with a smile. Integrity, hard work, honesty and the ability to build and maintain profitable relationships both internally and externally are the foundations for our success.

• Fielding inbound housing needs from new B2B clientele
• Working cross-functionally internally to ensure a seamless guest experience
• Locating and curating custom housing solutions that fit the client’s needs
• Identifying and pitching to key decisions makers the Travelers Haven value propositions
• Growing new B2B accounts into repeat lifelong customers
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

*Essential functions may be performed with or without reasonable accommodation

• Bachelor’s degree or 2+ years of relevant sales experience
• Extremely organized and highly motivated.
• Excellent verbal/written communication skills; you must understand and defeat objections by turning skeptics into ecstatic new customers.
• Experience establishing relationships with key decision-makers
• Ability to work independently, as well as being a collaborative team member
• MS Word, Excel, and Outlook proficiency
• Salesforce experience is a bonus but required
• Demonstrated commitment to teamwork and results. Ability to work effectively within multiple departments internally to exceed personal and company goals.
• Understanding the overall corporate housing landscape is preferred.
• Reliable and a hard worker. Life is short. Make it count.

None.

None.

Denver, CO. Our office is open, and we require all staff to be in the office a minimum of 2 days per week. 

Monday-Friday, Salaried role.

The role of the Digital Marketing Manager will be to accelerate our rapid growth through demand generation tactics, inbound and outbound best practices, branding and communication excellence, and marketing automation. The role responsibilities will provide an opportunity to be a key contributor in revenue generation and growth-driving activities. The ideal candidate will provide leadership and coordination of the key marketing activities for the company, including, but not limited to: working with third-party contractors and agencies on optimizing organic lead generation and paid search marketing, exploring new areas of ad development, managing the internet pay-per-click (PPC) campaigns across different advertising platforms, and working closely with the sales organization to collaborate on campaign effectiveness, optimizing campaigns and launching new ones.

The Digital Marketing Manager is expected to be well-versed in SEM (Search Engine Marketing) and Search Engine Optimization (SEO), taking an analytical approach in creating marketing efforts to generate the highest possible ROI. The role will focus on generating high-quality leads and increasing the effectiveness and efficiency of the ads spent using a data-driven method. There will also be an opportunity to assist in content creation and exploring new ideas for ad development across a variety of platforms and outlets which presents the candidate with a space for creativity and innovation.

• Develop our brand as it relates to the category we play in and the problem we solve so that we can attract customers, suppliers, and partners.
• Optimize ROI of marketing budget by channel to accelerate the company’s growth while also holding the sales teams accountable to ensure not only qualified leads but also revenue-generating customers.
• Brainstorm and execute test marketing campaigns to systematically expand our company’s reach.
• Use innovation and creativity to develop marketing strategies for new and existing products.
• Oversee implementation of a PESO model and integrated marketing strategy: advertising, events, digital marketing, PR, etc.
• Work closely with the sales team to receive critical customer feedback, incorporating that information into marketing materials and creating the appropriate tools and training to enable the sales team to succeed.
• Create, manage and optimize paid search campaigns related to Corporate Housing across different platforms, including Google, Bing, and other ad networks.
• Conduct keyword research and selection for PPC campaigns to maximize budget while hitting key business objectives such as traffic, sales, and ROI goals.
• Make recommendations on keyword selection that will reduce the CPA (Cost Per Acquisition) and CPL (Cost Per Lead).
• Analyze and interpret data from Google Analytics.
• Monitor, track, and optimize campaign metrics.
• Executing and maintaining social media campaigns.
• Utilize a data-driven approach to test, analyze and optimize messaging, creative, and other marketing assets, communicating those results and driving improvements.
• Get it Done, either by rolling up sleeves, hiring/building a team, and/or outsourcing work to agencies and third-party contractors.

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

• Bachelor’s Degree in Marketing/Business or data-centric fields (or equivalent work experience).
• 5+ years of experience with paid search marketing, inspiring conversions through SEM.
• Proven success in driving traffic through SEO.
• Strong ability to optimize PPC strategies .
• Experience with WordPress and link building.
• Google AdWords and Google Analytics certifications a plus.
• Experience with social media marketing preferred.
• Strong written communication and content writing skills.
• Proficiency in MS Office Suite.
• Thorough attention to detail, organizational, and planning skills.
• A sense of urgency to complete deliverables in a timely manner.
• Ability to prioritize completing requests.

• Any potential new hires added to the team.
• Oversight of third-party agencies and contractors.

• 5% expected if you live out of state

Denver, CO. This is a hybrid role. Our office is open, and we require all staff to be in the office a minimum 2 days per week.

Monday-Friday from 8:00am-5:00pm with an hour lunch break.

The Senior Project Manager will be involved in the management and overseeing of projects, to design and expand the Project Management Office (PMO) while leading from the front to pioneer project planning, scheduling, standardizing processes, creating structural expectations, using data to stay on budget, and risk assessment right from the time of introduction to the termination of the project. This person will design the project goals and KPI success markers to determine how success will be measured and tracked for themselves and the team. The Senior Project Manager will take on more complex projects to set the pace for others and to guarantee the project goals are being met while ensuring there is accountability with all involved. The Senior Project Manager is required to develop and maintain a professional relationship among the team members to ensure unity and wholeness in the team. The Senior Project Manager also act as a liaison between the project team and upper-level stakeholders. They will prepare and present data driven progress reports to prove each project is furthering our company goals.

• Create standardized processes and templates to systematize workflow throughout the team
• Help to coordinate and establish KPI’s for themselves and the team
• Utilize industry best practices to ensure that all projects are delivered on time, within the scope, and within budget
• Determine and define project scope and objectives to predict resources needed for efficiency
• Conducts cost analysis, estimating expected costs for the project to implement a budget based on estimates
• Perform risk assessment and management to minimize project risks, provides recommendations for mitigation of risks (including termination of the project if appropriate)
• Lead from the front to develop a detailed project plans to monitor progress and schedule
• Oversee internal teams by delegating tasks and communicating expected deliverables
• Create and maintain comprehensive project documentation
• Pull data-driven reports to measure project performance and identify areas for improvement
• Will be able to think outside the box to create innovative solutions to problems
• Report and escalate to management as needed
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

*Essential functions may be performed with or without reasonable accommodation

• Exceptional management, organizational, and prioritization abilities
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical skills and creative problem-solving skills
• Excellent verbal and written communication skills to effectively collaborate
• Self-starter and promoter, ability to proactively direct project workflows
• Knowledge of both theoretical and practical aspects of project management

• Bachelor’s degree in a related field or equivalent experience
• 5 years of PM experience seeing multiple projects through the full life cycle
• PMP and/or Lean certification are highly desirable
• Experience in project management tools such as Monday.com and MS-Projects
• Networking capability and a proven ability to work with senior executives

 We are open to hiring fully remote employees for this role out of any of the following states: CO, CA, FL, ID, IL, MI, MN, NC, TX, UT, RI, TN, and SC. Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Monday-Friday from 8:00am-5:00pm with an hour lunch break.

• Develop and implement strategic resolution processes.
• Communicate across multiples departments to gain consensus for cost efficiency.
• Implement cost efficiencies across organization.
• Work with operational leaders to understand business processes and structure in order to improve.
• Develop and implement new operational processes.
• Use quantitative/qualitative skills to analyze and manage large quantities of data in order to understand trends and opportunities.
• Work directly with partners to understand new and better initiatives.
• Identify new partners via cold calling.
• Will develop, monitor and produce savings tracking methods and processes.
• Establish and maintain supplier quality management system.
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day

*Essential functions may be performed with or without reasonable accommodation

• Must have resolution skills and be able to manage from baselining through implementation.
• Must have strong initiative to work independently with little guidance. Pays critical attention to detail with thorough checking to maintain high quality information.
• Strong partnership experience in order to stand alone with little legal review.
• Multitask and be open to side projects that may not always be directly related to supply chain activities.
• Problem solve with little or no direction.

• 1 yr. Industry experience or equivalent
• Leasing/property management experience preferred.
• Partnership experience
• Bachelor’s degree preferred.
• Experience in process mapping a plus.
• This position will require an individual that thinks outside of the 8-5pm mentality.

No Direct Reports.

less than 10% travel.

Here at Travelers Haven, we empower people to feel at home anywhere their lives take them. We are a full-service housing firm that helps individuals, businesses and organizations with traveling professionals find housing that works for them. We combine industry-leading software and inspired minds to connect thousands of traveling professionals to find housing that meets all their individual needs.

We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you’ve been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.