We have the answers.
What is workforce housing on-demand?
Workforce housing on-demand is a category of accommodations for stays typically longer than 30 days but not for permanent residence. The stays are created on-demand, meaning that the housing is set up based on the request of the customer verses using existing inventory. Workforce housing on-demand can include corporate housing but goes far beyond what corporate housing can offer as our housing team can find and set up units in virtually any city, town, and village in the country based on the on-demand model.
What is included in a Travelers Haven stay?
Travelers Haven stays include everything from furniture to utilities and any requested customizations. Are you looking for high-end with all the bells and whistles? We got it. Do you prefer limited furnishings to minimize costs? We can do that too. Our on-demand system and robust supplier partnerships give us access to a wide variety of furniture and houseware packages which include everything from sofas and televisions to artwork and kitchen appliances. Plus, you will be supported by 24/7/365 customer service in the event you need anything during your stay.
I submitted a housing request. When will I receive my customized housing options to select from?
A team member will contact you within minutes. Based on the specific housing request, you will receive housing options to choose from within hours or up to one business day. (This applies to all requests within business hours: 8:00 – 5:00 MST, Monday-Friday. Requests outside of that window will be responded to quickly in the next business day.)
Do you require credit checks?
We require a personal credit check for every new customer – and we promise to only run it once. This one credit check will cover all of your included services (rent, utilities, furniture, housewares, etc.) and be valid for 2 years. So, if you book with us again a credit check is not needed.
What happens after I confirm my reservation?
Once you select your stay, our team gets to work on setting up your accommodations to your specifications so you can have a swift, successful move in. You’ll be asked to sign a few documents including a background check and occupancy agreement and submit payment. It’s a user-friendly process all online. Leave the rest to us and we’ll keep you updated along the way. You will be in the hands of a client success coordinator that will be there for you during the pre-move-in process and throughout your stay.
How do I pay my rent?
You make one convenient monthly payment via credit card or ACH through our online portal, or you can mail us a check. Your one monthly payment includes rent, utilities, cable/internet, furniture, housewares, etc.
Do you require a security deposit?
Yes, we require a security deposit on all new leases. The amount will vary based on personal credit history. Security deposits are then waived after you are an established customer.
Do you offer stays in rural and urban areas?
Yes! We can provide housing anywhere in the United States, including urban, rural and mid-sized markets. Our inventory is virtually limitless due to the on-demand process, so we can provide housing in nearly all of the over 19,000 cities, towns, and villages across the country and beyond. Our extensive network of partnerships allow us to make this happen quickly and easily, providing great options at market-low rates.
What are Travelers Haven’s service fees?
Due to our on-demand model and extensive vendor relationships, we receive valuable discounts that we pass on to our customers. We then just charge a small fee for the services we provide.
Who do I reach out to if I have questions during my stay?
Once you confirm your reservation, you will have access to a client success coordinator for the extent of your stay that is there for you if you have any needs, questions, or issues. You also have access to 24/7 support should you need anything outside of business hours.
What happens when I move out?
Leave the details to us. Just like we do for the move-in process, we will coordinate for the “teardown” process, moving out the furniture, turning off utilities, and returning the unit back to its original state. We’ll mange the process through and through.
What if I want to stay longer?
We are happy to help you extend your stay. You’ll receive notification that it’s time to decide if you would like to end your stay or extend. If you would like to extend, just let us know and we’ll take care of that for you too.