In the latest Built In Colorado spotlight, 5 local leaders were asked about how ambitious projects come to reality and propel the organization ahead. Travelers Haven has a great story to tell as we transition our back end system.
Bill Foley, Director of Operations
Travelers Haven manages corporate housing and short-term rentals for nomadic workers.
Tell us about a recent product your team launched.
The organization of client data is a crucial part of Travelers Haven’s ability to serve nomadic workers across the country. In May 2022, our team produced a fully functional and company-customized customer relationship management (CRM) tool to improve Travelers Haven’s data management and information integrity. Associates now have the ability to retrieve, sort and report on data faster than ever before.
Improved internal reporting will allow management teams to track key performance indicators, identify areas of risk and manage even the most complex guest issue cases efficiently, accurately and with care. Associates will be able to change how they communicate internally in order to move the process forward faster.
Associates will be able to change how they communicate internally in order to move the process forward faster.”
What was the biggest challenge your team faced while developing this new product, and how did you overcome it?
Our internally-named “Slay The Dragon” project contended with the complexity of building company-wide process flows from scratch within the CRM platform. Our largest obstacle was the communication between Salesforce and the Travelers Haven portal. Constant communication with both internal and external development teams meant that the complex coding required to get the two programs to “speak” to each other could be managed in a well-ordered and structured manner. The pride shown by all contributing colleagues goes to show that together, we can all thrive.
See the full article here: Ready for Lift-Off: Five Product Teams Launching Dreams into Reality
Author: Travelers HavenJune 01, 2022Travelers Haven