Behind the Scenes: Travelers Haven's Project Team Launching Dreams into Reality

Tell us about a recent product your team launched.

The organization of client data is a crucial part of Travelers Haven’s ability to serve nomadic workers across the country. In May 2022, our team produced a fully functional and company-customized customer relationship management (CRM) tool to improve Travelers Haven’s data management and information integrity. Associates now have the ability to retrieve, sort and report on data faster than ever before.

Improved internal reporting will allow management teams to track key performance indicators, identify areas of risk and manage even the most complex guest issue cases efficiently, accurately and with care. Associates will be able to change how they communicate internally in order to move the process forward faster.

Associates will be able to change how they communicate internally in order to move the process forward faster.”

What was the biggest challenge your team faced while developing this new product, and how did you overcome it?

Our internally-named “Slay The Dragon” project contended with the complexity of building company-wide process flows from scratch within the CRM platform. Our largest obstacle was the communication between Salesforce and the Travelers Haven portal. Constant communication with both internal and external development teams meant that the complex coding required to get the two programs to “speak” to each other could be managed in a well-ordered and structured manner. The pride shown by all contributing colleagues goes to show that together, we can all thrive.